On returns in general, the following policy applies. Yarns sent in error or defective yarns may be returned for full credit or replacement. Credit will be given for return shipping costs. No returns accepted after 60 days from the date on purchase record. All sale items are final sales. Sale items are non-returnable, non-exchangeable.
Payment and personal information is always safe. Personal information, including credit card number, name and address, is encrypted, so that it cannot be read over the internet.