On returns in general, the following policy applies. Yarns sent in error or defective yarns may be returned for full credit or replacement.
- Credit will be given for return shipping costs.
- No returns accepted after 60 days from the date on purchase record.
- All sale items are final sales.
- Sale items are non-returnable, non-exchangeable.
Payment and personal information is always safe. Personal information, including credit card number, name and address, is encrypted, so that it cannot be read over the internet.